Question 1

What is JioFinance+ ?

Accepted Answer

JioFinance+ is a subscription program that gives you extra value on eligible financial products and services. Subscribers will earn cashback on personal loans and credit cards and extra gold/silver on JioGold and JioSilver investments, subject to applicable terms and conditions. You will also earn 25% extra JioPoints on eligible actions across products and services on JioFinance, including UPI, bill payments, JioGold, JioSilver, personal loans and credit cards.

Question 2

Which products are eligible for extra JioPoints?

Accepted Answer

With JioFinance+, you earn an extra 25% extra JioPoints on all eligible actions on the JioFinance app, including UPI/bill payments, credit cards, personal loans and JioGold/JioSilver.

Question 3

Can I join JioFinance+ on the website?

Accepted Answer

Yes. You can browse the membership, sign up and see your benefits on jiofinance.in, and you can buy eligible products there too.

Question 4

When will I receive my cashback?

Accepted Answer

Your cashback will be credited after you complete an eligible action on the app. The exact time may vary by product and offer. Please check the applicable offer terms for details.

Question 5

How do I withdraw my cashback?

Accepted Answer

Once your cashback balance is available, go to your cashback dashboard and choose to withdraw. You can receive the money by UPI or by bank transfer to your bank account.

Question 6

What happens to my benefits if I cancel my membership?

Accepted Answer

You can continue to use benefits that have already been credited to you, subject to their applicable terms and validity. However, you won't receive any new benefits after your subscription is cancelled.

Question 7

Can I earn JioPoints and cashback on the same transaction?

Accepted Answer

Yes. Where applicable, you can earn both JioPoints and cashback on the same eligible transaction, subject to the terms and conditions of the offer.

Question 8

What information do you collect from me?

Accepted Answer

To sign you up for JioFinance+, we collect your email address. When you choose to withdraw your benefits, we'll also ask for your bank account or UPI details. Your mobile number is the same one you use to log in to JioFinance.

Question 9

Do you share my details with banks, lenders or insurers?

Accepted Answer

We share only what is needed to complete your purchase and give you your benefits. Card numbers, PINs and CVVs are never shared with us by banks or partners.

Question 10

I'm facing an issue. Where do I complain?

Accepted Answer

If you're facing an issue, you can reach out to our Customer Care team at customer.care@jiofinance.in. If your concern remains unresolved, you can escalate it further to the next level: Level 1 - Customer Care, Email: customer.care@jiofinance.in. Level 2 - Grievance Redressal Officer, Email: gro@jiofinance.in, Contact: 8065847422. Level 3 - Principal Nodal Officer, Email: principal.nodalofficer@jiofinance.in, Contact: 9136954399.

Question 11

What are the terms and conditions of the JioFinance+ program?

Accepted Answer

You can find the JioFinance+ terms and conditions here.

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